• 24-hours a day, 7-days a week emergency repair service
• All necessary repair parts and service labor
• All travel time to and from the equipment site
• All travel, subsistence, and miscellaneous expenses
• All freight expenses
• Annual preventive maintenance, radiation safety survey and report (x-ray systems only)

Gold Schedule
(Repair parts, service labor, semi-annual preventive maintenance, plus all travel expenses)

• All necessary repair parts
• Regular (Mon-Fri 8:00 a.m. - 5:00 p.m.) labor for repair service
• Regular (Mon-Sat) travel time to and from the equipment site
• Travel, subsistence, and miscellaneous expenses
• Semi-annual preventive maintenance, radiation safety survey and report (x-ray systems only)

Not included
• Overtime (Mon-Fri 5:00 p.m. - 8:00 a.m. and Sat) and Premium (Sun and Holiday); service (billed at standard service rates less 20%)
• Premium (Sun and Holiday) travel time to and from the equipment site; (billed at standard service rates less 20%)
• Surface and air freight expenses (billed at actual cost)

Silver Schedule
(Service labor, semi-annual preventive maintenance)

• Regular (Mon-Fri 8:00 a.m. - 5:00 p.m.) labor for repair service
• Regular (Mon-Sat) travel time to and from the equipment site
• Semi-annual preventive maintenance, radiation safety survey and report (x-ray systems only)

Not included
• Overtime (Mon-Fri 5:00 p.m. - 8:00 a.m. and Sat) and Premium (Sun and Holiday); service (billed at standard service rates less 20%)
• Premium (Sun and Holiday) travel time to and from the equipment site; (billed at standard service rates less 20%)
• Travel, subsistence, surface and air freight expenses, miscellaneous expenses (billed at actual cost)
• Surface and air freight expenses (billed at actual cost)
• Spare parts is not cover on this schedule